OUR SERVICES
Our Services for Hospitality Professionals
International Group for Development and Investment offers a range of services for hospitality professionals that need assistance with property operations, sales & marketing, legal support, and new development or construction. We work with professionals managing everything from mid-size extended-stay and limited service properties, to boutique hotels and full-service resorts. We also offer services for owners and operators of full-service restaurants, spas, and convention centres.
hospitality management
HOTEL OPERATIONS
Maximizing Services and Reducing Expenses, International Group for Development and Investment offers a variety of hotel and resort management services to enhance financial returns from day to day operations. Our objective is to maximize services and minimize expenses, and we use a unique approach to monitor performance and provide in-depth reports and feedback in all areas of operations. One of the biggest challenges property managers face is streamlining operations. We are here to assist in all areas of productive management, food and beverage controls, and procurement. Our MIS systems are designed to monitor hotel-level performance and produce reports and metrics on room utilization, labour management, cash, expenditure changes and other important items on a daily or weekly basis.
SALES AND MARKETING
International Group for Development and Investment Sales & Marketing Team has proven expertise, experience and market understanding to maximize revenues from all sources and distribution channels. The Sales & Marketing Team play a key role in the overall market strategies of properties, creation of action steps, measuring systems, and bring an entrepreneurial approach to client management. The Corporate International Group for Development and Investment Sales & Marketing team comprises all key components of an effective, customer driven approach, designed to maximize market share from all demand generators. Each property undergoes a custom designed sales, marketing, and strategy review tailored to the market conditions in which it operates.
The Sales & Marketing Team focus on all areas that will
maximize revenues and overall return on investment.
* Management of hotel rooms and catering.
* Software for the production of e-commerce and e-marketing.
* Specialized accounts management.
* Franchise related activities.
* Group controls store.
* Follow sales and marketing steps.
* Review returns to reach the maximum
*Catering, marketing and sales activities.
*Activate sales of weddings and all special events and meetings.
*Run the project with an advanced hospitality management
International Group for Development & Investment NATIONAL SALES.
The International Sales Group of the International Group for Development and Investment manages sales efforts directed at the core portfolio accounts identified in both the Group's activities and the transit market sector, including trade fairs, sales initiatives, customer presentations, definition flights, etc.
International Group for Development & Investment MARKETING
This section coordinates all marketing tools, graphic design, brochures, collateral development and market communication tools for all hotels in the portfolio. Assistance is also provided for website design, Search Engine Optimization (SEO), and electronic marketing initiatives. The sales and marketing team of International Group for Development and Investment focuses on primary and award-winning teams to establish long-term relationships with customers and sales initiatives and professional marketing and significant improvements of all distribution channels in the property.
FOOD & BEVERAGE
This section is headed by the Director of Food and Beverage, which provides direct and indirect support at all stages of food and beverage system.
International Group for Development and Investment provides the following:
*Menu Design.
*Costing of Menus for Profitability.
*Food & Beverage Marketing.
*Food & Beverage Inventory Control.
*Food & Beverage Purchasing.
*Labor Control.
*Catering and Wedding Product Development.
*A unique component of our process to Food & Beverage is the ongoing focus on social catering including:
*Weddings.
*Bars/Café.
*Meeting Rooms & Catering.
GLOBAL RESERVATIONS SERVICES
GDS Worldwide Reservations
International Group for Development and Investment provides instant global connectivity through the major Global Distribution Systems (GDS) and exposure to more than 600,000 travel agents around the globe for our franchise and independent portfolio hotels. We work to ensure all properties are on the major GDS systems including Sabre, Amadeu, Galileo/Apollo, and World span.
Interactive Reservations
International Group for Development and Investment hotel’s websites are designed with the most up-to-date online booking systems allowing customers to book rooms immediately and view hotel services.
Customers using these systems receive information about the specified rate and can confirm booking immediately. Interactive reservations make it easy for potential guests to pass through the booking process without a travel agent or hotel representative.
ACCOUNTING
International Group for Development and Investment accounting specialists bring years of experience, accounting knowledge and dedication to focus on their specialization. The Corporate Accounting Team reviews, in detail, all financial aspects of the operating performance of each of the hotels. A team of regional controllers consistently review each property’s ongoing financial performance, operating efficiencies, and adherence to appropriate systems and procedures.
QUALITY CONTROL SERVICES
International Group for Development and Investment has established quality control services and systems to help our properties succeed. We perform surveys, audits, and implement programs to monitor operations and ensure continuous quality improvement across departments.
Guest Feedback Program
International Group for Development and Investment has designed an evaluation tool for hotels that allows guests to be asked to provide feedback; then we use this data to take corrective action when needed. Guest feedback is essential for measuring performance and allows us to make recommendations or propose initiatives that will improve the guest experience.
Quality Control Services
International Group for Development and Investment takes time to consider hotel operations from the guest's point of view so that we can make more useful recommendations to change customer service. We follow the path of the guest from the first encounter through their stay. Details such as how long it takes for a guest services representative to pick up the phone, how clean the rooms are, and whether staff members are wearing name tags are documented for further review. We can also evaluate cash handling, food and beverage validity, controls, and other processes during the audit and quality control phase.
Promote current deals
Running a holiday sale or weekly special? Definitely promote it here to get customers excited about getting a sweet deal.
Safety Audits
International Group for Development and Investment provides all the hotels with comprehensive loss prevention training programs for hotel managers and line employees. We also provide manuals and programs for ongoing property maintenance.
Employee Survey Program
Positive employee morale is linked to positive guest experiences. International Group for Development and Investment has developed a survey tool that helps hotels gauge employee morale and determine areas of strength and weakness. This information is valuable to general managers and hotel staff working to improve productivity and the customer service experience. A well-managed quality control system is essential for improving hotel operations and customer service.
YOUR REVENU OUR STRATEGY
REVENUE MANAGEMENT
The International Group for Development and Investment Revenue Management Team, which provides a continuous experience in assessing revenue and inventory for all participating real estate distribution channels. It is reviewed both e-commerce and global distribution systems, inventories and collective contributions to the franchise on a permanent basis for pricing opportunities.
HUMAN RESOURCES
Employees of International Group for Development and Investment have a high level of job satisfaction, because of the systems and incentives available. Employees are consistently developed at the property level through training on site, with opportunities for career advancement. Employees are also eligible to receive health benefits through a competitive plan, as well as participation in bonus programs, both for line level and management positions. All programs, incentives and benefits are at the discretion of the ownership of the individual property.
INFORMATION TECHNOLOGY
The Information Technology Department of the International Group for Development and Investment provides support as needed to meet the technology needs of ownership, including initial IT audit to ensure ownership, software and equipment suitable for hotel operating needs. Because International Group for Development and Investment is associated with many brands, the IT department is familiar with many property management systems, telephone systems, technology communications systems (e-mail, etc.), accounting systems and booking engines, and can provide support to hotel staff.